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Colonial Group International Chooses Send Word Now for Emergency Communications, Better Business Resiliency


Colonial Group International Chooses Send Word Now for Emergency Communications, Better Business Resiliency

NEW YORK, NY, December 17, 2014 –Send Word Now, the worldwide leader in enterprise-class critical communications, including emergency notification, announced today its selection by Bermuda-based insurance and pension provider, Colonial Group International. The client will use Send Word Now’s award-winning Alerting Service to expedite communications during critical events, augmenting its business continuity and disaster recovery strategy.

Colonial Group International, through its regional operating companies, provides insurance services, including claims handling, reinsurance and underwriting services, to clients in Bermuda, The Bahamas, Cayman Islands, the British Virgin Islands, Turks and Caicos and throughout the Caribbean. With equity in excess of $200 million, the company manages over $320 million in premium income and over $60 million in pension contributions annually.

“Serving such high-risk markets and having paid over $300 million in storm claims since 2000 alone, we certainly understand the importance of having a comprehensive and detailed strategy to safeguard the interests of our customers and our own staff in emergencies,” said Ian Cummings, VP of Information Technology, for Colonial Group International. “We, along with the help of an independent consulting firm with 25 years of experience in business continuity and disaster recovery, MM&I Technology Group, review our plan regularly and make improvements – like the implementation of Send Word Now – where needed. In fact, the software was put to immediate use with the advent of two major storms hitting Bermuda in one week.”

Send Word Now, acknowledged as a “Leader” in Gartner’s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services, serves the critical communications needs of more than 1,800 public and private sector organisations worldwide. Its SaaS-based Alerting Service, which features a 100% up-time guarantee, provides immediate, multi-modal and two-way communication, enabling clients to automatically notify and account for personnel, mobilize response teams, and staff emergency operations centres. Proven uses of Send Word Now include inclement weather, IT disruptions and employee safety hazards, among countless others.

To further improve communications with management, employees and other key stakeholders during business disruptions, Colonial Group International will also utilise Send Word Now’s fully integrated incident management system and newest mobile app, SWN Direct.

SWN Direct, available for iPhone® and Android® devices, puts the robust capabilities of Send Word Now’s Alerting Service in the hands of mobile alert recipients. The app utilises Internet Protocol (IP) end-to-end for expanded capabilities and control over traditional alerting channels. Features include:
• SWN Express Messenger – a flexible, low-cost alternative to SMS (text messaging)
• SWN Express Voice – fully integrated voice capabilities
• SWN LockBox – secure file transfer and storage among recipients
• SWN One-Click Connect – easy, one-touch connection to needed information or assistance

“Knowing that Colonial Group International places such a premium on business continuity makes supporting their critical communications efforts all the more rewarding,” said Lorin Bristow, Senior Vice President, Marketing, for Send Word Now. “We are particularly excited about their implementation of SWN Direct, and are honoured to add their name to our long and growing list of clients, both within the insurance industry and internationally.”

About Send Word Now
Headquartered in New York City, Send Word Now is the leading provider of on-demand alerting for crisis communication. The company’s easy-to-use, web-based emergency notification solutions and mobile applications are used by businesses, government agencies, universities and non-profit organisations worldwide to ensure fast, effective, two-way communication when it is needed the most.

Among its many accolades, Send Word Now was named a ‘Leader’ in Gartner’s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services. Its Alerting Service was recently awarded “Notification System of the Year” by DRI International, and the company received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).