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Intouch Solutions Relies on Send Word Now for Business Continuity Communications


Intouch Solutions Relies on Send Word Now for Business Continuity Communications

NEW YORK, NY, February 19, 2015 – Send Word Now®, the worldwide leader in SaaS-based critical communications technologies for business continuity and disaster recovery, today announced the implementation of its award-winning Alerting Service by Kansas-based Intouch Solutions Inc.

A fast-growing, privately held marketing agency headquartered in the Kansas City area with offices in Chicago and New York, Intouch Solutions specialises in digital marketing for the pharmaceutical industry. The firm, founded in 1999 and today employing over 500 talented individuals, offers a variety of marketing services, including strategic planning, creative, web and application development, CRM, and media planning and buying.

Intouch Solutions will use Send Word Now’s award-winning Alerting Service to bolster employee communications and operational continuity during business disruptions, including inclement weather and IT-related issues.

“The continuity of Intouch’s work is critical to our clients,” said David Windhausen, Executive Vice President of Technology Services for Intouch Solutions. “We need the ability to activate our communication plan to reach our employees at any time with instructions, should we face any type of business disruption.”

With Send Word Now, Intouch Solutions can rapidly send multi-modal voice and text alerts to management and staff in time-sensitive situations. The marketing agency can also gather all-important feedback (e.g., “Are you OK?”) from message recipients for better employee accountability, plus automatically connect key stakeholders via conference bridge for immediate collaboration.

The Alerting Service will seamlessly integrate with the Intouch Solutions’ third-party HR, payroll and benefits tool using Send Word Now’s widely deployed API.

“As a very successful pharma marketing company in a highly competitive space, Intouch Solutions clearly understands the importance of technology, communication and strategy,” said Lorin Bristow, Senior Vice President, Marketing, Send Word Now. “We are very excited to have them as a client, and look forward to supporting their ‘outside the box’ thinking not only for business, but for business resiliency.”

About Send Word Now

Headquartered in New York City, Send Word Now is the leading worldwide provider of critical communications solutions. The company’s easy-to-use, web-based emergency notification solutions and mobile applications are used by businesses, government agencies, universities and non-profit organisations worldwide to ensure fast, effective, two-way communication when it is needed the most.

Among its many accolades, Send Word Now was named a ‘Leader’ in Gartner’s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services. Its Alerting Service was awarded “Notification System of the Year” by DRI International, and the company received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).