Send Word Now and Sungard Availability Services Partner to Deliver World-Class Emergency Notification for Business Continuity
NEW YORK, NY, June 25, 2014– Send Word Now, the leading worldwide provider of emergency notification and critical communications services, announced today its partnership with Sungard Availability Services (Sungard AS) to deliver award-winning alerting capabilities through Assurance Notification Manager (AssuranceNM), the newest addition to the Sungard AS Assurance software suite.
Sungard AS is a leading provider of information availability through managed IT, cloud and recovery services. With this partnership, Sungard AS customers will be able to benefit from Send Word Now’s powerful, world-class notification service through direct, automated integration with Sungard Availability Service’s business continuity planning software, AssuranceCM.
Send Word Now, recognise by Gartner as a Magic Quadrant “Leader” and by DRI International as “Notification System of the Year,” is used by more than 1,800 public and private sector organisations globally. Its online Alerting Service is capable of transmitting tens of thousands of voice and text messages in minutes, while gathering feedback needed for fast and informed decision making during critical events.
“Having situational awareness is very important in the case of disasters, such as power outages, IT disruptions, workplace violence or cyber attacks,” said Louis Grosskopf, general manager, Business Continuity Software, Sungard AS. “Crisis managers need accurate employee information at their fingertips to ensure the safety of everyone, communicate critical information faster and therefore help to minimise the potential impact on the business.”
Key features of AssuranceNM, powered by Send Word Now, include:
• Mobile app capabilities for Apple®, Android® and BlackBerry® devices.
• Geo-enabled alerts using Google Maps® and recipient address data to send location-based alerts.
• Two-way communication with responses tallied in a report for reference.
• On-demand conference bridging, allowing up to 200 participants to connect instantly without pass-codes or dial-in numbers.
• AssuranceNM Direct, a recipient mobile app for rapid, secure and encrypted interactions. This app is based solely on IP connectivity and bypasses traditional telephony; assuring delivery of voice, text and file messages.
“Sungard Availability Services is a highly respected and widely trusted name within the business resilience industry,” said Tony Schmitz, President and CEO of Send Word Now. “We are honored to work with the Sungard AS team more closely, and we believe the market will benefit from the alignment of two best-of-breed solution providers.”
Headquartered in New York City, Send Word Now is the leading innovator of on-demand alerting for crisis communication. The company’s easy-to-use, enterprise-class emergency notification solutions and mobile applications are used by businesses, government agencies, universities, and non-profit organisations worldwide, to ensure fast, effective, two-way communication when it is needed most. Other solutions within Send Word Now’s expansive portfolio include Desktop Alerting, IVR and integrated Incident Management.
Among its many accolades, Send Word Now was named a ‘Leader’ in Gartner, Inc.’s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services, and awarded “Notification System of the Year” by DRI International. The company also received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).