Send Word Now Wins BCI Continuity & Resiliency Innovation of the Year Award 2015
March 25, 2015 – Send Word Now®, the worldwide leader in enterprise-class communications solutions, including emergency notification, announced today that the company has won the Continuity and Resilience Innovation of the Year 2015 Award presented by the Business Continuity Institute (BCI) for its latest product offering, SWN Direct.
The award, according to BCI, recognises an organisation’s outstanding innovation in the development of a new product or service for the continuity and resilience sector within the region (U.S. and Canada). Criteria for the honour included contribution to good practice within the industry, excellent customer feedback and support, supporting statements from clients, and new service or product availability within one year of award application date.
Released in June 2014, SWN Direct is a revolutionary new mobile app for iPhone® and Android® devices that enables easy, rapid, secure and low-cost interactions between an organisation and its various stakeholders. The solution features a unique, Internet Protocol (IP) end-to-end design that eliminates many of the barriers associated with traditional telephone calls or SMS notifications. Users can also see who is “on-net” and available to receive critical messages before alerts are sent, and the message path is controlled, removing third-party dependencies for successful delivery.
Key features of SWN Direct include Express Messenger, Express Voice, LockBox, and One-click Connect.
SWN Express Messenger is a superior SMS alternative that eliminates variable international and domestic fees, and is not subject to current SMS formatting and message length limitations.
SWN Express Voice delivers voice alerts directly to recipient device(s) over data networks, bypassing telephony carriers and eliminating variable long distance or international dialing fees. The feature also offers fully integrated call conferencing for quick and easy collaboration without the cost and complexity of traditional conference calling.
SWN LockBox allows administrators to push essential documents, (i.e., encrypted files in various formats) directly to recipient device(s) with version control, auto-sync and built-in audit reports.
SWN One-click Connect provides for a simple, one-touch and no-cost connection via Wi-Fi, cellular data or PSTN to Send Word Now’s 24x7x365 Customer Support Centre, a recipient’s voice alert mailbox or Send Word Now’s IVR service platform.
“We are honoured to have our company recognised by BCI for this distinguished award,” said Lorin Bristow, Senior Vice President, Marketing, for Send Word Now. “BCI is wholly committed to promoting resilience and continuity best practices around the globe, and we are excited to receive accolades from this outstanding organisation for SWN Direct, our latest innovation.”
The Continuity and Resilience Innovation of the Year Award for North America was presented to Send Word Now during the DRJ Spring World Conference in Orlando, FL. The company is now entered into the Global Awards which will take place in November 2015 in London, England.
About Send Word Now
Headquartered in New York City, Send Word Now is the leading worldwide provider of critical communications solutions. The company’s easy-to-use, web-based emergency notification, enterprise collaboration and mobile applications are used by businesses, government agencies, universities and non-profit organisations worldwide to ensure fast, effective, two-way communication when it is needed the most.
Among its many accolades, Send Word Now was named a “Leader” in Gartner’s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services. Its Alerting Service was awarded “Notification System of the Year” by DRI International, and the company received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).