WestJet Airlines Deploys Send Word Now for Emergency Communications
NEW YORK, NY, November 6, 2014 – Send Word Now, the leading worldwide innovator of critical communications technologies, including emergency notification, desktop alerting and integrated incident management, today announced the deployment of its award-wining Alerting Service by Canadian, low-cost carrier, WestJet Airlines Ltd. (WJA, Toronto Stock Exchange).
WestJet, headquartered in Calgary with an eastern hub in Toronto, offers scheduled flight service to more than 90 destinations in North America, Central America, the Caribbean and Europe. Through its subsidiary, WestJet Encore, and with partnerships with airlines representing every major region of the world, the company offers guests more than 120 destinations in over 20 countries.
WestJet employs more than 10,000 individuals, and recently ranked third in Aon Hewitt’s best employers in Canada. The airline was also designated as a J.D. Power Customer Service Champion in 2011, only one of two companies in the country to ever make the distinguished list.
With Send Word Now’s Alerting Service, which replaced an on-premise, proprietary notification system, WestJet can immediately send voice and text messages to management, employees and other stakeholders as documented within its emergency preparedness and response plan. The Get Word Back feature allows the airline to gather crucial feedback, easily escalating communications to mobilise personnel as available and as needed.
WestJet also utilises Send Word Now’s Self-Registration Portal, through which message recipients can easily add, update and maintain their own emergency contact information.
“Every day, passengers entrust WestJet to safely reach their travel destinations,” said Lorin Bristow, Senior Vice President, Marketing, for Send Word Now. “And, every day this first-class organisation entrusts us for their critical communications needs. We are exceedingly grateful for the opportunity to serve them, and support their vision of becoming one of the most successful international airlines in the world.”
About Send Word Now
Headquartered in New York City, Send Word Now is the leading provider of on-demand alerting for crisis communication. The company’s easy-to-use, web-based emergency notification solutions and mobile applications are used by businesses, government agencies, universities and non-profit organisations worldwide to ensure fast, effective, two-way communication when it is needed the most.
Among its many accolades, Send Word Now was named a ‘Leader’ in Gartner’s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services. Its Alerting Service was recently awarded “Notification System of the Year” by DRI International, and the company received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).