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Energy & Utilities

Immediately send and receive critical information to maintain business continuity and service quality.

The Power to Communicate

Outages or supply disruptions. Business continuity. Safety concerns. Regulations. As an energy and utility provider, you face many complex challenges while delivering services essential to daily life. Even a short-term disruption can adversely affect millions, or put your organisation in the headlines. Especially if there is a breakdown in communication. So how can you make sure personnel, customers and other key stakeholders have the information they need when they need it? With Send Word Now, you can quickly and easily notify message recipients through virtually any device. Plus get the feedback you need to mobilise staff, maintain infrastructure and protect people. And not just during critical events, but every single day.

When You Need Us

You can use Send Word Now for:

  • Emergency Notification
  • Production & Service Disruptions
  • Planned Curtailments
  • Work Crew Assembly
  • IT Issues & Cybersecurity Threats
  • Conference Calls & Urgent Meetings
  • Customer & Routine Communications

What You Can Do

With Send Word Now you can:

  • Rapidly create and send voice, text and email messages
  • Receive and analyse feedback from message recipients
  • Easily build custom message recipient groups
  • Create time-saving predefined alerting scenarios
  • Launch notifications from anywhere using a mobile app
  • Convene conference calls with the touch of a button and no PIN codes
  • Track all notification activities through online reports
  • Seamlessly integrate with other business systems and databases
  • Easily tailor the solution with optional features such as Desktop Alerting, IVR Designer, Incident Management Service (IMS), SWN Direct and more

How You’ll Benefit

  • Enhanced readiness
  • Better situational awareness
  • Faster response and recovery
  • Improved routine communications
  • Greater operational efficiency
Technical Documents